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Refund Policy

Returns

We want to make sure you have a positive experience with Kindness Warrior clothing. We will gladly accept any unworn, unwashed, or defective merchandise in original packaging within 15 days from the arrival of your package. for a full refund, less shipping and handling. Flash Sale and Black Friday items are final sale.

To complete your return, we require a receipt or proof of purchase. Gift cards are non-returnable. 

Refunds
(if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund. 

If approved, then your refund will be processed and a credit will be applied to your credit card or original method of payment within a standard number of days. 

Late or missing refunds (if applicable)

If you still haven't received your refund, after checking your bank account and speaking with the original payment company, please email kindnesswarrior@gmail.com so we may assist you further. 

Initiating a return or refund

1. To initiate a return or exchange, email us at kindnesswarrior@gmail.com. We'll need your order # or the email address used to place the order. If your order was damaged or defective upon receipt, please attach a photo of the defect. Please note that refunds will only be issued for items that are unworn and unwashed with tags attached (unless the item was damaged upon receipt).

 

2. After your return or exchange has been approved by e-mail, please include in your return package a short note quoting your order number, the details of your request, your shipping address and your e-mail address.

 

3. Ship the item back to the address provided by Kindness Warrior. 

 

There are two ways to do this:

 

-Ship the item(s) back using Canada Post or the shipping provider of your choice using a tracking number. Packaging it up as small as possible will reduce the costs. Please note that it can take up to six weeks for an internationally-bound shipment to be returned to us.

 

- Ship the item(s) back to us using the shipping provider of your choice.  If you are in Canada, the most economical way to ship an item is to lay it as flat as possible in a large envelope and ship as regular service lettermail without tracking, however we cannot be held responsible if the package does not arrive back to our warehouse. If it can fit through a mail slot, it can be shipped this way.

 

4. When we receive your package, we will process your refund or exchange. You will receive a refund notification via e-mail. Please allow up to 1-2 weeks for the refund to appear on your credit card statement. If your item is to be exchanged due to an error in fulfilling the order or defect we will cover the cost of shipping and will email you a return shipping label.  If you wish to return or exchange for personal reasons (wrong size chosen, not suitable, etc), we will not be responsible for the shipping charges.

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